Privacy Policy

Information We Collect

Personal Information You Provide

When you interact with solenthaerix, we collect information that you voluntarily provide to us. This happens when you create an account, contact us, or use our services. We're transparent about what we collect and why.

• Name, email address, and contact details when you register or get in touch
• Financial information and goals you share to personalize your savings strategies
• Communication preferences and feedback you provide through our platform
• Payment information when you subscribe to premium features or services
• Profile information including preferences, interests, and savings objectives

Information We Collect Automatically

Like most websites, we automatically collect certain technical information when you visit our platform. This helps us understand how you use our services and improve your experience.

• Device information including IP address, browser type, and operating system
• Usage data such as pages visited, time spent, and navigation patterns
• Location data based on your IP address to provide relevant content
• Cookies and similar technologies for functionality and analytics
• Performance data to help us optimize our platform's speed and reliability

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Our primary goal is to help you achieve your financial goals through personalized savings strategies and educational content.

1. Service Provision: We use your information to deliver our core services, including personalized savings recommendations, account management, and customer support.
2. Communication: We send you important updates about your account, new features, educational content, and promotional materials (which you can opt out of at any time).
3. Personalization: Your preferences and goals help us customize content, recommendations, and features to match your specific financial situation and objectives.
4. Analytics and Improvement: We analyze usage patterns to understand how our platform is used, identify areas for improvement, and develop new features.
5. Security and Compliance: We monitor for suspicious activity, prevent fraud, and ensure compliance with applicable laws and regulations.
6. Research and Development: Aggregated, anonymized data helps us conduct research to improve our savings strategies and develop new financial education tools.

Legal Basis for Processing

Under UK and EU data protection laws, we process your personal data based on several legal grounds. Most commonly, we process data to fulfill our contract with you, pursue our legitimate business interests, or comply with legal obligations. For marketing communications, we rely on your consent, which you can withdraw at any time.

Information Sharing and Disclosure

We don't sell, rent, or trade your personal information to third parties. However, there are specific circumstances where we may share your information, always with appropriate safeguards in place.

When We Share Information

• With service providers who help us operate our platform, such as cloud hosting, email delivery, and payment processing companies
• When required by law, court order, or regulatory authorities
• To protect our rights, property, or safety, or that of our users or the public
• In connection with a business transaction like a merger, acquisition, or sale of assets
• With your explicit consent for specific purposes

Third-Party Service Providers

We work with trusted partners to provide our services effectively. These include payment processors, email service providers, analytics companies, and customer support platforms. All our partners are contractually required to protect your information and use it only for the specific purposes we've authorized.

Your Privacy Rights

As a solenthaerix user, you have significant control over your personal information. We're committed to making it easy for you to exercise your rights and manage your privacy preferences.

Your Rights Include

1. Access: You can request a copy of all personal information we hold about you, including how we've used it and who we've shared it with.
2. Correction: If any information we have is incorrect or incomplete, you can ask us to update or correct it.
3. Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
4. Restriction: You can ask us to limit how we process your information in specific circumstances.
5. Portability: You can request your data in a structured, machine-readable format to transfer to another service.
6. Objection: You can object to certain types of processing, particularly for marketing purposes or legitimate interests.

How to Exercise Your Rights

To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond to your request within one month (or sooner when possible) and won't charge a fee unless your request is manifestly unfounded or excessive.

You can also manage many of your privacy preferences directly through your account settings, including communication preferences, data sharing options, and account deletion.

Data Security and Protection

Protecting your information is one of our highest priorities. We've implemented comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

• Industry-standard encryption for data in transit and at rest
• Secure servers hosted in certified data centers with physical security controls
• Regular security audits and vulnerability assessments
• Multi-factor authentication for our systems and administrative access
• Automated monitoring for suspicious activity and potential security threats

Organizational Measures

Beyond technical measures, we maintain strict policies and procedures for data handling. Our employees receive regular privacy and security training, and access to personal data is limited to those who need it to perform their job functions. We conduct background checks on staff with access to sensitive information.

While we implement robust security measures, no system is 100% secure. If we become aware of a security incident that affects your personal information, we'll notify you and relevant authorities as required by law, along with steps you can take to protect yourself.

Data Retention and Deletion

We only keep your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Different types of information are retained for different periods based on their purpose and legal requirements.

Retention Periods

• Account information: Retained while your account is active and for up to 7 years after closure for legal and regulatory purposes
• Communication records: Kept for 3 years to help resolve disputes and improve our services
• Usage data and analytics: Typically aggregated and anonymized after 2 years
• Marketing preferences: Maintained until you unsubscribe or request deletion
• Financial transaction records: Retained for 7 years as required by UK financial regulations

Deletion Process

When data reaches the end of its retention period or you request deletion, we securely remove it from our systems. This includes backup systems and archives, though some data may persist in backups for up to 12 months before complete removal.

Some information may be retained longer if required by law, needed to resolve disputes, prevent fraud, or enforce our terms of service. We'll always inform you if we need to retain specific data for these purposes.

International Data Transfers

solenthaerix operates primarily in the United Kingdom, but some of our service providers and partners may be located in other countries. When we transfer personal data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place.

Transfer Safeguards

• Standard contractual clauses approved by the UK Information Commissioner's Office and European Commission
• Adequacy decisions recognizing equivalent levels of data protection
• Certification schemes and codes of conduct for data protection
• Corporate rules and binding agreements for international data sharing

We regularly review our international data transfer arrangements to ensure they continue to provide adequate protection for your personal information. If you have questions about specific transfers or would like more details about our safeguards, please contact us.

Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. We're committed to transparency about how these technologies work and giving you control over their use.

Types of Cookies We Use

1. Essential Cookies: These are necessary for our website to function properly. They enable core functionality like security, network management, and accessibility.
2. Performance Cookies: These help us understand how visitors interact with our website by collecting anonymous usage statistics and identifying areas for improvement.
3. Functional Cookies: These remember your preferences and choices to provide enhanced, personalized features and content.
4. Marketing Cookies: These track your online activity to help us deliver more relevant advertisements and measure the effectiveness of our marketing campaigns.

Managing Your Cookie Preferences

You can control cookies through your browser settings, and we provide a cookie preference center where you can adjust your choices at any time. However, disabling certain cookies may affect your ability to use some features of our website.

Most browsers allow you to view, manage, and delete cookies. You can also set your browser to refuse all cookies or indicate when a cookie is being sent. Each browser handles cookies differently, so check your browser's help menu for specific instructions.

Children's Privacy

solenthaerix's services are designed for adults aged 18 and over. We don't knowingly collect personal information from children under 18. If we become aware that we've collected information from a child without proper consent, we'll take immediate steps to delete that information.

Parents and guardians who believe their child has provided personal information to us should contact us immediately. We'll work quickly to remove any such information from our systems and prevent future collection.

While our platform focuses on adult financial education, we recognize that financial literacy is important for young people. We may develop age-appropriate resources in the future, but any such services would comply with applicable children's privacy laws and require proper parental consent.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we'll update the "Last updated" date at the top of this policy and notify you through appropriate channels.

How We Notify You of Changes

• Email notifications for significant changes that affect how we handle your information
• Prominent notices on our website for important policy updates
• In-app notifications for changes that affect your user experience
• Direct contact for changes that require your consent or action

We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of our services after we post changes constitutes your acceptance of the updated policy.